Professional Summary
Accomplished technical consultant with over 15 years of experience in client engagement and program management, specializing in overseeing complex technical deployments and ensuring seamless onboarding processes for diverse clientele. A results-driven leader with a proven track record of managing multiple customer engagements, prioritizing tasks, and resolving conflicts effectively. Expert in implementing best practices and technical infrastructure onboarding, with a keen ability to identify customer needs and establish success criteria. Recognized for building strong partnerships with clients, setting realistic delivery targets, and proactively managing potential project risks and challenges. Adept at training and leading high-performing teams, with exemplary communication and interpersonal skills that foster collaboration among stakeholders, associates, and senior leaders.

Industry/Sector
The candidate has a rich background across various industries, including technology, financial services, government, and non-profit organizations. They have successfully provided strategic consultation and project management services to notable clients such as Fortune 100 companies, including major corporations and significant government entities. Their experience encompasses software as a service (SaaS), operational leadership, and customer success management.

Quantifiable Impacts

• Achieved a remarkable 50% improvement in agile delivery cycles, leading to significantly enhanced client engagement and satisfaction.
• Reduced development backlog by 60% through the implementation of streamlined management processes and improved communication channels.
• Successfully transformed client accounts into multiple contracts and renewals over several years, driving sustained revenue growth.
• Enhanced project release cycles by 20%, positively impacting overall project success and customer satisfaction.
• Led the design and development of critical systems that met accelerated go-live timelines, demonstrating exceptional project management capabilities.

Education/Certifications/Licensure

• Master of Business Administration (MBA)
• Bachelor of Arts in Psychology
• SAFe 4.0 Certification
• Managing Successful Programs (MSP) Certification