Candidate Summary:

This experienced Project Manager has a proven track record of leading cross-functional teams and delivering complex projects within the IT infrastructure, fiber engineering, and network operations sectors. With over a decade of hands-on experience, the candidate excels in managing projects related to IT obsolescence, fiber-optic network construction, and call center operations. Their ability to integrate technology strategies with business objectives ensures the successful execution of project goals, including budget management and timely completion of milestones. They are recognized for their leadership, technical expertise, and capacity to foster high-performance teams, driving year-over-year (YoY) growth and an improved customer experience.

Project Experience:

The candidate has worked on various large-scale projects across several industries, focusing on IT infrastructure and telecommunications. Key projects include:

• IT Infrastructure Obsolescence Strategy: Managed the reduction of obsolete IT assets by 17% over four months for a leading payroll services provider. This project mitigated security risks, reduced operational outages, and optimized IT resources.
• Fiber-Optic Network Expansion: Led the design, construction, and deployment of high-speed fiber-optic networks for broadband and telecommunications clients, including managing fiber circuits and ensuring regulatory compliance.
• Network Operations Center Management: Directed operations for a 12-member team overseeing the repair and maintenance of enterprise communication networks, significantly improving Mean Time to Repair (MTTR) and Net Promoter Score (NPS).
• Operational Strategy and Process Improvement: Implemented automated processes in customer service and repair operations, improving employee morale and driving customer satisfaction across enterprise-level telecommunications projects.

Client Experience:

The candidate has served various types of clients across industries, ranging from large corporations to infrastructure providers. Their clientele includes:

• Payroll Services: Collaborated with IT partners to support a leading payroll services company's infrastructure management and obsolescence planning.
• Telecommunications Providers: Managed fiber design and outside plant engineering for broadband service providers, focusing on expanding high-speed internet services in urban and suburban areas.
• Enterprise Communication Networks: Led teams in managing the lifecycle of enterprise communication repairs, ensuring high levels of customer satisfaction and service-level agreement (SLA) adherence.

Education, Certifications, and Professional Licenses:

The candidate holds a Bachelor of Arts in Psychology with a minor in Business, awarded with academic honors. Their education is complemented by multiple certifications and professional credentials, including:

• Lean Six Sigma Green Belt: Expertise in process improvement and operational efficiency, allowing the candidate to streamline workflows and enhance project outcomes.
• Fiber Engineering Tools and Software: Proficient in various industry-specific tools such as PowerBI, NetCracker, Vetro Fiber Map, and OTDR, providing the technical foundation for effective fiber network design and project management.
• IT Infrastructure and Agile Tools: Experienced in agile methodologies, Jira, Gantt Charts, and Microsoft SharePoint for collaborative project management and operational strategy execution.
• Project Management Professional (PMP)